We keep it simple.
We collect the minimum information we need to respond to your enquiry. We don’t sell it, share it with advertisers, or use it for anything other than helping you plan your stay. This policy explains exactly what we collect and why.
Information we gather.
When you contact us through our website, we collect:
- Your name and email — so we can reply to your enquiry
- Your preferred dates and guest numbers — so we can check availability
- Your message — so we can understand what you need
- Your IP address and browser data — collected automatically for security and site performance
We do not collect payment information through our website. Payments are handled separately through direct bank transfer or secure payment links.
What we do with your data.
We use your information to:
- Respond to your booking enquiry
- Send you availability and pricing information
- Follow up on your stay if you’ve been our guest
- Improve our website based on anonymised usage data
We never use your data for marketing emails unless you explicitly opt in. We never share your information with third parties for advertising purposes.
Cookies on our site.
Our website uses a small number of cookies:
- Essential cookies — required for the site to function (e.g., cookie consent preference)
- Analytics cookies — we use [Google Analytics / none] to understand how visitors use our site. This data is anonymised.
- Third-party cookies — our WhatsApp button and embedded maps may set their own cookies. We don’t control these.
You can manage your cookie preferences at any time using the cookie settings link in our footer.
Your rights.
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request a copy of your data in a portable format
To exercise any of these rights, contact us at: reservations@relaisilpino.com
Data Retention
We keep enquiry data for 24 months after your last contact with us. After that, it is deleted unless you have stayed with us, in which case we retain basic booking records for tax and legal compliance (required under Italian law for 10 years).
Data Controller
Relais il Pino Strada Grancino, Magliano Sabina, 02046, Rieti, Lazio, Italy Email: reservations@relaisilpino.com Phone: +39 0744 919062
Changes to This Policy
We may update this policy from time to time. The “last updated” date at the top of this page reflects the most recent revision.